Shipping policy
We work with trusted suppliers to bring you quality pet products at great prices. Because of this, please note the following about delivery:
Processing time
Orders are processed within 1-2 business days of purchase.
Delivery time
Once dispatched, most orders arrive within 7-15 business days, depending on your location and the specific product. Some items may take up to 20 business days during busier periods.
Tracking
You'll receive a tracking number by email once your order ships, so you can follow its journey.
Shipping costs (UK)
- Standard shipping: £4.99, free on orders over £50
- Express shipping (1-2 business days): £6.99
Customs & import charges
For most orders, no additional charges apply. In rare cases, international shipments may be subject to customs fees — these are the responsibility of the customer and outside our control.
Delays
While we work hard to get your order to you quickly, delays can occasionally happen due to customs, weather, or high demand. Thank you for your patience — if your order is taking longer than expected, contact us at PawtectionShop@gmail.com and we'll look into it.