Refund policy

We want you to be happy with your Pawtection order. If something isn't right, here's how returns and refunds work:

Change of mind
You have 14 days from the day you receive your order to let us know you'd like to return it, and a further 14 days to send it back to us. Items must be unused, undamaged, and in their original packaging. Once we receive your returned item, we'll process your refund within 14 days.

Please note: unless the item is faulty, return postage costs are the customer's responsibility.

Faulty or damaged items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery at PawtectionShop@gmail.com with your order number and photos of the issue. We'll arrange a full refund or free replacement — you won't be charged for return postage in this case.

How to start a return
Email us at PawtectionShop@gmail.com with your order number and reason for return. We'll confirm the next steps and provide a returns address if needed.

Refund method
Approved refunds will be issued to your original payment method. Please allow a few extra days for the refund to appear, depending on your bank.